Introduction

ZoneFirewall protects the personal information of every visitor and customer. This policy explains what data we collect, why we collect it, how long we keep it, and what rights you have regarding that information.

We collect the following categories of data

• Personal details :Name, email address, phone number, billing address, and any information shared through our contact forms or during service registration.
• Technical details: IP address, browser information, device type, operating system, location data, pages visited on the website, time spent on pages, and referral source. These are collected through cookies and tracking tools.
• Service records : Support tickets, remote support logs, device details shared during troubleshooting, and transaction records for paid plans.

How We Use Your Information

We use your data to:

• Provide and support our IT and cybersecurity services.
• Communicate appointment updates, subscription changes, alerts, and service notices.
• Process payments and manage customer accounts .
• Improve the website and service performance .
• Detect and prevent security risks and unauthorised access.
• Meet legal and regulatory requirements

We do not use your data for unrelated activities without your consent.

Information Sharing & Disclosure

We do not sell personal information.

We may share information only with:

• Payment gateways.
• Customer support systems .
• Email service providers .
• Remote support software tools .
• Analytics tools used to understand website traffic.

These providers access only the data required to deliver their service.

Information may also be shared to follow legal requests, protect our team, customers, or ZoneFirewall from fraud and abuse.

Cookies & Tracking

Cookies help the website remember preferences and understand how visitors use the site.

When you access our website, you can choose whether to accept or reject non-essential cookies. You can also change your choice anytime through the Cookie Settings link at the bottom of the website.

• Required cookies: website functions depend on these
• Analytics cookies: measure website performance
• Preference cookies: remember user settings
• Advertising cookies: show relevant ads when enabled

Disabling non-essential cookies does not affect access to the website.

Data Retention

We store information only for the duration necessary for the purpose it was collected.

• Account and billing records: up to 6 years
• Support logs: up to 24 months
• Newsletter subscription data: until the user unsubscribes
• Cookie data: based on device/browser settings

After these periods, information is removed or anonymised.

Your Rights

Under GDPR, you can:

• Request a copy of the personal data we hold about you
• Ask us to delete your information
• Ask us to correct inaccurate information
• Ask us to restrict or stop specific processing
• Withdraw consent for marketing at any time
• Request the transfer of your data to another provider

You can send any of the above requests by writing to billing@zonefirewall.co.uk

Children’s Privacy

Our services are not directed toward individuals under 16. We do not knowingly collect information from children. If information has been collected mistakenly, contact us for deletion.

Third-Party Services

ZoneFirewall may include links or tools from third-party websites. These services operate under their own privacy practices. We advise checking their policies before providing personal data.

Changes to This Policy

If we make updates to this policy, we will publish the updated version on this page. If changes affect the way your data is used, we will notify you by email (if you are a registered customer).

Contact Information

If you have questions about this policy or want to make a data request, email: billing@zonefirewall.co.uk