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Cookie Policy
Last update: November 21, 2025
Table of Contents
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Introduction
This Cookie Policy explains how ZoneFirewall uses cookies and similar technologies to recognise visitors, improve website performance, and provide a safe browsing experience. This policy works alongside our Privacy Policy.
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What Cookies Are
Cookies are small text files stored on your device when you visit a website. They help websites identify returning visitors, remember preferences, and understand how pages are used.
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How We Use Cookies
We use cookies to:
- Keep the website functioning correctly
- Secure your account and payment activity
- Remember your settings and preferences
- Understand how visitors use the website
- Improve content and user experience
- Show relevant promotional messages when marketing cookies are enabled
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Types of Cookies We Use
We do not sell personal information.
Cookie Type Purpose Can be disabled? Required Cookies Essential for website features such as login, payments, forms and security No Functional Cookies Save user preferences such as language and region Yes Analytics Cookies Help us understand website traffic and performance Yes Advertising Cookies Used for advertising campaigns and retargeting Yes -
Cookie Choices and Control
When you arrive on our website for the first time, you are asked if you want to accept or reject non-essential cookies.
You can update your choice anytime by visiting the Cookie Settings
You may also block cookies through your browser settings. Blocking required cookies may cause website features to stop working properly.
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How Long Cookies Stay on Your Device
Some cookies expire when you close your browser (session cookies). Others remain for a set period or until removed manually (persistent cookies).
Cookie duration varies based on cookie type and browser settings.
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Managing Cookies Through Your Browser
Most browsers allow you to remove or block cookies. Below are common paths:
- Chrome: Settings → Privacy and Security → Cookies
- Safari: Preferences → Privacy
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Edge: Settings → Site Permissions → Cookies
Keep in mind that removing cookies may reset saved preferences.
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Changes to This Cookie Policy
We may update this policy from time to time. When changes are made, we will publish the revised version on this page. If the changes affect the way cookie data is used, we may notify visitors directly.
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Contact
For questions regarding this Cookie Policy or your cookie preferences, reach us at: billing@zonefirewall.co.uk
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Contact Information
If you have questions about this policy or want to make a data request, email: billing@zonefirewall.co.uk
Announcement from ZoneFirewall LLC
Dear Valued Clients,
We’re excited to announce an important update to the way we offer our services at ZoneFirewall LLC. Starting October 1, 2025, we will be transitioning from custom pricing to two fixed service plans—designed to simplify your experience and bring more clarity to our pricing structure.
What’s New?
Advance Assistance — $249.99
Perfect for quick, on-demand support, this plan includes:
What You Will Get
- Help Desk Access (7 days / week)
- System Backup and Restore and Troubleshoots
- Printer Support and Troubleshooting Services
- Regular OS/ Application Update
- System Disk - Clean up & Tune Up
- Removal of Unwanted Apps & Files
- Application / Software Installation and Support
- Customised search queries for products
- Access to DIY Technical Content
- Incidental support for queries
- Virus & Malware Removal
- New Device Setup & Support (Phone/Tablet/SmartTV)
- Email setup & backup on local device
- Monthly Device Maintenance & Check-Up
Essential One Time Assistance — $99.99
Perfect for quick, on-demand support, this plan includes:
What You Will Get
- On Call Technical Assistance
- System Backup and Restore Services
- Printer and Wi-Fi Setup and Troubleshoot
- Operating System Troubleshooting & Support
- System Disk - Clean up & Tune Up
- Removal of Unwanted Apps & Files
- Application / Software Installation and Troubleshoot
- New Device Setup (Phone/Tablet/SmartTV)
- Email setup & backup on local device
- Incidental support for queries
Why the Change?
This shift is designed to:
- Increase pricing transparency
- Make service selection easier
- Eliminate surprises and hidden fees
- Maintain the high-quality support you expect
For Existing Clients
If you’re currently on a custom plan, you’ll continue under the existing terms until your agreement ends. After that, you can choose the plan that best suits your needs.
Need Help Choosing a Plan?
We’re here to help! Reach out by phone at +44-800-048-5987 or email us at billing@zonefirewall.co.uk with any questions.
Thank you for your continued trust in ZoneFirewall LLC. We look forward to supporting you with these new, streamlined service options.
Sincerely,
The ZoneFirewall LLC Team
zonefirewall.co.uk
+44-800-048-5987
billing@zonefirewall.co.uk